CrowdStrike responded to Delta Air Lines’ threat of legal action over a faulty software update that caused widespread disruptions, denying any responsibility for the situation. In a letter from CrowdStrike’s lawyers, it was argued that Delta was creating a “misleading narrative” by blaming the cyber security company for the incident that cost the airline $500 million.
The software update affected millions of Windows computers worldwide, leading to flight cancellations, medical appointment interruptions, and broadcasting outages. While other airlines were able to recover quickly, Delta faced prolonged disruptions, eventually canceling over 6,000 flights.
CrowdStrike’s lawyer, Michael Carlinsky, challenged Delta to explain why its competitors were able to resume operations faster and criticized the airline for rejecting offers of assistance. Despite Delta CEO Ed Bastian claiming that CrowdStrike had not offered meaningful help, the cyber security firm stated that any liability on their part was contractually limited to a much lower amount.
Delta has not responded to CrowdStrike’s statements, but the cyber security company expressed hope for a cooperative resolution. The situation highlights the complexities of assigning blame in a rapidly evolving technological landscape and the importance of effective communication and collaboration in resolving such issues.
