Writer CEO May Habib recently spoke at VB Transform 2024 in San Francisco, where she discussed the latest updates and challenges facing enterprise generative AI adoption. The company unveiled new features, including advanced graph-based retrieval-augmented generation (RAG) and tools for AI transparency, which will go live soon. These upgrades will enhance data processing capabilities, allowing for the analysis of up to 10 million words of company-specific information.
During her presentation, Habib addressed the current state of enterprise AI, highlighting the obstacles of low accuracy, inefficiency, and poor adoption rates. She shared insights from a survey of 500 AI executives, revealing that only 17% rated their AI applications as “good or better.” This data suggests that there is room for improvement in enterprise AI initiatives.
To tackle these challenges, Writer has developed a “full stack generative AI” approach, focusing on the graph-based RAG technology. This technology maps semantic relationships between data points for more targeted information retrieval. Additionally, Writer introduced a new “thought process” tool for transparency into AI decision-making and specialized “modes” for different tasks to enhance the user experience and output quality.
Habib demonstrated Writer’s new capabilities using a hospitality customer’s data set to craft personalized messages, showcasing how the platform interprets complex queries and provides clear reasoning for its outputs. The goal is to empower non-technical staff to work effectively with AI and improve accuracy, efficiency, and adoption in real business settings.
Furthermore, Habib discussed the broader implications of these innovations for enterprise AI adoption, pointing out low adoption rates for tools like Microsoft’s Copilot. This highlights the importance of user-friendly AI tools in the workplace to drive adoption and efficiency.
Overall, Writer’s updates and Habib’s insights at VB Transform 2024 shed light on the challenges and opportunities in enterprise AI adoption. By focusing on improving accuracy, efficiency, and adoption rates, Writer aims to provide a comprehensive solution for businesses looking to leverage generative AI technology effectively.
