Apple has announced that it is now offering its web-based diagnostic tool, known as “Apple Diagnostics for Self Service Repair,” in 32 European countries, including the UK, Germany, France, and the Netherlands. This expansion comes after the tool was initially launched in the US in December.
According to Apple, this software allows users to test their devices for optimal parts functionality and performance, much like Apple Authorized Service Providers and Independent Repair Providers. Currently, the tool supports iPhone, Mac, and Studio Display devices.
Users can utilize the tool to scan their devices for issues related to display, camera, Face ID, software integration, and audio output, and receive recommendations on which parts may need repair. This move is seen as part of Apple’s efforts to support self-servicing and possibly avoid future regulations in this area.
However, there is a requirement for using the diagnostics tool – users must have a second Apple device to initiate the process. Both devices need to be running iOS 17 or later or macOS Sonoma 14.1 or later; beta software versions are not supported. Therefore, those using iOS 18 or macOS Sequoia early versions will not be able to use the diagnostics tool.
To start the diagnostics process, users need to visit a specific website from their second Apple device. The tested device will then enter Diagnostics mode, allowing users to follow the prompts and receive the necessary information regarding any potential issues with their devices.
This move by Apple is significant for users who prefer to troubleshoot and repair their devices on their own, as it provides them with access to the same diagnostic capabilities as authorized service providers. By expanding this tool to Europe, Apple is showing its commitment to supporting self-service repair options for its customers worldwide.
