The Federal Trade Commission (FTC) recently reminded several computer companies that using “warranty void if removed” stickers and language discouraging consumers from fixing their own devices is illegal. ASRock, Gigabyte, and Zotac were warned to remove these stickers and terms threatening to void warranties if users break the seal. The FTC also cautioned three other companies against using similar stickers that hinder consumers’ ability to perform routine maintenance and repairs on their products.
In addition to the stickers, the FTC highlighted language in warranties that stated guarantees would be voided if seals were broken. These practices could be infringing on consumers’ right to repair products they have purchased. The Commission will be reviewing the companies’ websites in 30 days, and failure to correct violations may lead to law enforcement action.
While right to repair laws have been implemented in various US states, the FTC is referring to rules established decades ago. According to the 1975 Magnuson-Moss Warranty Act, companies are not allowed to restrict repairs unless they provide the parts or services for free or obtain a waiver from the FTC.
Interestingly, this is not the first time the FTC has issued warnings regarding this issue. In 2018, the Commission sent warnings to companies such as Nintendo, Sony, Microsoft, ASUS, HTC, and Hyundai. It is worth noting that these stickers and policies may not be considered illegal in other countries, as highlighted by iFixit last year.
It is essential for consumers to be aware of their rights when it comes to repairing products they own. The FTC’s actions aim to protect these rights and ensure that companies are not impeding consumers’ ability to carry out repairs and maintenance on their devices. By complying with the FTC’s guidelines, companies can help promote a fair and transparent marketplace for consumers.
