HP has announced that it will be discontinuing its HP+ e-series printers, which required constant online connectivity and blocked third-party ink cartridges. These printers featured strict DRM security measures in an attempt to force users to purchase expensive HP ink refills. The company has also decided to shut down its Instant Ink subscription service, which automatically ordered new toner when a printer’s reservoir was low.
The move to end the always-online printers and subscription ink service comes after backlash from consumers and a class-action lawsuit filed by US customers who were unable to use third-party cartridges after a printer software update. While HP did not mention these legal issues in their statement, it is clear that they played a role in the decision to discontinue these products.
The attempt to turn printing into a subscription service did not sit well with many consumers, especially as the trend is moving towards less reliance on printing in general. With the ability to conduct most tasks digitally, such as shipping packages or accessing event tickets on a phone, many people are opting to forego owning a printer altogether.
As a former printshop worker, I understand both the necessity of printing and the frustrations that come with it. For those who still require a printer for occasional use, there are reliable and affordable options available that do not require expensive ink refills. Printers like the Brother laser printer offer a cost-effective solution for basic printing needs without the added hassle of subscription services or DRM restrictions.
It is important for companies like HP to listen to consumer feedback and adapt their products to meet the changing needs of the market. By discontinuing the always-online printers and subscription ink service, HP is taking a step in the right direction towards providing more consumer-friendly printing solutions. This decision will not only benefit customers who were unhappy with the previous offerings but also help improve HP’s reputation in the industry.
