Tag: Customer service

AWS Improves Call Center Interactions: A Guide to Less Painful Customer...

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AWS Revolutionizes Call Center Interactions: A Deep Dive into the Future of Customer CommunicationIn a rapidly evolving digital landscape, Amazon Web Services (AWS) continues...

Bret Taylor’s Customer Service AI Startup Raises $175M in Funding

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Bret Taylor, the chairman of OpenAI, has recently seen success with his AI startup Sierra, which has secured a substantial $175 million in funding....

Samsung Halts Galaxy Buds 3 Pro Shipments Due to Quality Control...

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Samsung has decided to temporarily stop shipping the Galaxy Buds 3 Pro due to concerns about quality control. The company wants to make sure...

Google’s Flawed Repair Policy: A Closer Look

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Google is known for producing some of the most innovative and sleek hardware devices on the market. From the Pixel phones to Nest cameras...

Amazon Astro Robots: Why Are They Bricking $2,350 Devices After 10...

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Amazon is bricking all Astro for Business robots on September 25. It first released the robot about eight months ago as a security device...

Nintendo discontinues repair services for Wii U – What this means...

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Nintendo has recently announced that they will no longer be offering repair services for the Wii U console. This decision comes after the company...

Ensuring Future Support for Fisker Car Owners: What to Expect

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It was a challenging time for José De Bardi and thousands of other Fisker owners when the electric vehicle company declared bankruptcy in June....

Enhanced AI Assistant Q Boosts Efficiency in Call Centers

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Amazon's Q, the conversational AI assistant for enterprises, has received a significant update tailored for call center employees. This update includes real-time, step-by-step guides...

Building an AI Layer for Service Delivery: RocketLane Secures $24M

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RocketLane, a SaaS startup based in California, has recently secured $24 million in a series B round of funding. This brings their total capital...